What's our exchange policy?
In order to bring you the best value and fresh stocks, our items are specially ordered and customised for you upon your confirmation. Thus, we are unable to do any exchange and refund due to change of mind or preference. However, we can assure you that the product photos listed on our website are the actual samples of what we have for you. We do not take photos conveniently from suppliers or depository as what many other merchants do. Thus, what you see here is what you get. We urge all our customers to check the purchase and read up more about the product to ensure the right choice of products.
If you encounter any problems due to manufacturing defects, do contact us so that we can review the matter with the manufacturer. We will be glad to assist you. Please let us know of any manufacturing defects within 7 days of receipt of the products (based on the delivery record).
Many of our products are made with a variety of processes, colors or some times packaging can vary slightly from what you see in the online shop. While we try our best, some minute variations may occur. This is especially the case when looking at the online shop – many computer monitors have various color and saturation settings which can alter the hue of the photos and is unfortunately beyond our control. Rest assured that we strive to bring you products as exact to the shown hues as possible.
For any queries, email us at Sales@Studiofavor.com.